![]() If your i nterface is showing correctly in the System report, but Focusrite Control still displays No Hardware Connected, please complete the following instructions:ġ) Ensure you have the latest version of Focusrite Control from the Downloads page or your account. If you are still unable to see the interface, please Contact Support. If your i nterface i s not shown in System Report, please test with another USB or Thunderbolt cable and another USB or Thunderbolt port. If your interface is being seen at a hardware level, your interface model will be displayed in the main window as shown below. ![]() To check if the interface is appearing as connected:Ĭlick the Apple logo (top left of your screen) > About This Mac > System Report > Hardware > USB, or Thunderbolt. My Clarett / Saffire / Red Interface isn't working on Catalina / Mojave / High Sierra If you are a user of a Clarett Thunderbolt, Saffire or Red interface, on macOS 10.13+ please see the following article in addition to the below steps: If this does not allow your interface to appear in Focusrite Control, then please Contact Support. * Your hard drive may be named differently. The service should now start, and Focusrite Control should recognise your interface.
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